Franking Sense has been appointed by Fellowes as its sole UK National Service provider.
The appointment means that Franking Sense will be responsible for completing all the warranty work in the UK on the complete range of Fellowes office products including Shredders, Laminators and Binders.
(L-R: Jim Bolan, Service Manager, Franking Sense; Johan Brondijk, Quality and Technical After Sales Manager Europe, Fellowes)
Franking Sense has completely changed the service model for Fellowes by replacing the ‘collect and fix’ to a ‘fix on site’ model to provide the end user with better response times and first time fix rates.
Jim Bolan, Service Manager at Franking Sense said: “We are delighted to be selected by Fellowes as their National Service provider. Franking Sense prides itself in its ability to offer national field service cover on a wide range of office equipment products. This long term Managed Service Contract further reinforces our commitment to provide great products with market leading service solutions that guarantee customer satisfaction.”
Johan Brondijk, Quality and Technical After Sales Manager Europe for Fellowes said: “In the UK we had experienced a decreasing service level over the past couple of years and needed an improvement in this area. We contacted Franking Sense because their service standards across their product portfolio are at such a high level. We had no hesitation in appointing Franking Sense as our sole UK Service Partner, Repairs are now completed as expected and our customer satisfaction ratings are at 100%. I am confident Franking Sense will bring the service Fellowes demands for its consumers.”