At Franking Sense® we pride ourselves in setting standards, we were the first UK owned company to be approved by the Royal Mail to service and maintain Franking Machines. In June 2005 the Office of Fair Trading issued undertakings to allow you to choose who you want to maintain your Franking equipment. This was to give you greater choice and more competition. Franking Sense® has become the choice for service for some of the biggest and most well known companies in the World as well as supporting many SME’s.   

We have a dedicated UK wide service and support team that is trained and certificated to the highest standards and consistently raises the bar in customer satisfaction.We don’t believe in call centres and you will always be able to get the personal attention you deserve. You will be allocated an Account Manager, Service Administrator and Supplies Advisor to deal with all your requirements quickly and efficiently.We will take the time to understand how you do things and more importantly how you want us to do things to tailor our service to support and suit you.

We offer fully Comprehensive Service and Maintenance packages for all our equipment  that offer peace of mind and great value for money. They include;

• ·         Nationwide full support for machine failure by highly skilled technicians.

• ·         Full personal installation of all products

• ·         Annual inspection to comply with Royal Mail guidelines.

• ·         Service call out

• ·         Fully inclusive of Labour and travel charges

• ·         8 hour response time average

• ·         Dedicated telephone support

• ·         Preventative maintenance

Product Guarantee  - We will replace any Franking Sense® products that do not work to specification or develop any un-repairable faults during the term of your contract. Providing that the product is covered by a fully comprehensive maintenance agreement.  

We are experts in the Franking Machine and Print Solutions market and offer third party maintenance on the vast majority of machines available in the market today.

Please give us the details of your machine and we will be happy to provide you with a competitive maintenance quotation